As a reseller, you provide support for your clients. Since it is your business, you are responsible for all communications between yourself and your web hosting clients.
Of course, Inspedium support is available to support you! You may contact us any time for high-level technical or server issues. Inspedium is responsible for providing you with the disk space, bandwidth, and features you need to resell, and we are always happy to help you in any way we can!